Review of communication skills Essay

In the group interactions, I was a programme room assistant who was meeting the parents of a young child with behavioral problems.When Mr and Mrs Shaw arrived I called them in to the office using a soft notation and with a hand gesture I offered them a seat in front of my desk. They seemed pleased to be meeting me and were really concerned almost their word of honor Matthew. They were both talking in a calm dim voice with varying tone.I started by asking how Matthews doings was at home. Mr Shaw was relaxed and sitting in an open posture. He said Matthewss behaviour was fine and there was nothing wrong with him.Mrs Shaw became tensed and smelled away from her economize and said she had experienced problems at home when Matthew was around other children, as he would be make do angry and frustrated over simple things. Mr Shaw sit upright and told his wife there was nothing wrong with Matthews behaviour and that this was normal. I reassured them both that this could be underst andable as he is an only child and may not be use to communion with other children. Maintaining good eye contact I said I was experiencing the same problems in the fellowship as Matthew is becoming very degenerate and a lot of parents are complain that their children are frightened of Matthew. Mrs Shaw became very upset and did not keep eye contact with me, and Mr Shaw was now in a closed posture.In a strong tone Mr Shaw demanded what was doing to benefactor Matthew. I leaned forward and using a soft tone I told them the school could offer support for Matthew as long as the parents were will to function, I because showed them some of Matthews class work and the areas he was doing good in. His mother seemed pleased and became less tensed. I offered a excess needs program pointing out the benefits where Matthew could be taken out of the class room for a few hours a week. Mr Shaw became very tensed and leaned fundament in his chair as his face muscles became tight. He said his son did not need a special needs program and this was a waste of time, I went over the benefits o the program again, speaking clear as I read the most important points. Mrs Shaw was unsure and precious to agree only if her husband would support the program, but she agree to look at the leaflet and consider it with her husband.I explained how one to one help for Matthew would benefit him in his school work and also the other children, I then said they could discuss the program at home and decide, and then they could arrange another interview if they were happy with the program. Mr Shaw stood up and I turn over Mrs Shaw the leaflets. I thanked them for their time and shock their hands, I said using a polite tone they could come see me any time if they were worried about any thing. I showed them to the door and Mrs Shaw was very thankful for my advice and agreed to come back and discuss the program for Matthew. Mr Shaw thanked me but did not induce my hand and made no eye contact w ith me as he left and I said he was very welcome to come back any time.